Refund policy

Reservations and payments

This policy applies to new Mura Band reservations placed through the Mura Shopify storefront. A $99 fully refundable deposit per device is charged at checkout and credited toward the $249 total device price, plus applicable tax.

The remaining $150 per device is due before shipping. We will contact you to pay the balance; it will not be charged automatically. No membership charge is collected with your reservation.

Prices above are before discounts. If you use the survey thank-you offer, the reservation deposit is $89.10 and the device total is $239.10; the $150 device balance and membership prices stay the same.

Mura membership is required for core measurements and app functionality and is additional to the device price: $14.99/month or $149/year per band, plus applicable tax. Membership starts on activation after delivery, with separate enrollment. Your reservation does not start a membership or authorize recurring charges.

Existing reservations and paid-in-full orders remain subject to the terms presented when they were placed. Nothing in this policy reduces the rights of an existing customer.

Cancel before shipment

You may cancel your reservation for any reason at any time before shipment and receive a full refund of every amount paid, including any applicable tax. There is no cancellation or restocking fee before shipment.

To cancel, email support@muraband.com from the email address used for the reservation. Include the purchaser name and order confirmation or payment reference if available. Never send payment-card details.

If the shipping estimate changes

Mura is currently estimated to ship in Spring 2027. This is an estimated shipping window, not a guaranteed dispatch or delivery date.

If Mura expects a delay, we will email you before the end of the current estimated window, explain the reason, provide a revised estimate where one can reasonably be given, and offer a free way to accept the delay or cancel for a full refund.

For a first delay with a definite revised shipping date no more than 30 days after the current estimated window, the notice may explain that no response will be treated as agreement to that short delay.

A longer or indefinite delay, or any further delay, requires your agreement by the deadline stated in the notice. If we do not receive that agreement, we will automatically cancel the unshipped reservation and issue a full refund.

If the product changes materially

Mura is still in development and final specifications may change. If a proposed change would make the product materially different from what you reserved, we will explain the change and ask you to accept it by a stated deadline or cancel for a full refund.

If you do not accept by that deadline, we will automatically cancel the unshipped reservation and refund every amount paid.

If Mura cannot supply the product or otherwise cancels an unshipped reservation, we will also refund every amount paid.

FCC equipment authorization

Delivery is conditional upon successful completion of any applicable Federal Communications Commission equipment authorization process. Mura will not deliver the device before that process is successfully completed.

If authorization is not completed, we will automatically cancel the unshipped reservation and refund every amount paid to the original payment method. This does not limit any other consumer right or remedy.

Refund method and timing

We will initiate a pre-shipment refund as soon as reasonably possible and no later than seven business days after your cancellation request or an automatic cancellation takes effect.

Refunds go to the original payment method. Most card refunds appear within 5–10 business days after initiation, depending on the card issuer, and may appear as a reversal of the original charge.

Try Mura for 30 days after delivery

You may request a return for any reason within 30 calendar days after your Mura Band is delivered. Normal use to try the device is welcome. Return it in reasonable condition with the sensing module, band, and essential charging accessories. Normal signs of careful use do not disqualify a return.

Eligible returns have no restocking fee. We provide a prepaid return label from any of our supported destinations: all 50 US states and Washington, DC. Your refund includes the deposit, balance, and applicable taxes paid for the returned device.

These additional protections apply to Mura Bands purchased through our storefront, including existing reservations, without reducing any stronger rights already provided.

How to return your device

Email support@muraband.com within the 30-day period, using the email address associated with your order. Include your name and order reference if available. We will provide a prepaid label and return instructions.

Send the device back within 14 days after receiving the label. Contact us if you need help meeting that timeframe.

We will initiate your refund to the original payment method within seven business days after receiving and checking the returned device. If there is an issue with its condition or missing essential accessories, we will explain it and give you an opportunity to resolve it.

Most card refunds appear within 5–10 business days after initiation, depending on your card issuer. Your statutory rights remain unaffected.

Damaged, faulty, or incorrect items

If your device arrives damaged, faulty, or incorrect, contact us so we can arrange the appropriate replacement or refund. We cover authorized return shipping for these issues. You do not have to rely on the 30-day change-of-mind return period to exercise your warranty or statutory rights.

One-year limited hardware warranty

Mura includes a one-year limited hardware warranty from delivery covering defects in materials and workmanship during normal use. We will help troubleshoot the issue and arrange a repair or replacement for a covered hardware fault. Read the full warranty terms, including coverage, service, and your legal rights.

Membership cancellation and refunds

Mura membership is required for core measurements and app functionality and is additional to the device price: $14.99/month or $149/year per band, plus applicable tax. Membership starts on activation after delivery, with separate enrollment. Your reservation does not start a membership or authorize recurring charges.

Your chosen plan renews monthly or annually until you cancel. Cancel future renewals at any time by emailing support@muraband.com before your next billing date. Membership stays active until the end of the paid period. After it expires, you can still view and export your existing data without charge. Recording new measurements, running experiments, and generating new insights require an active membership.

Canceling membership does not delete your data. Account and data deletion are separate choices; see our app privacy commitments.

Canceling a membership stops future renewal charges. It does not cancel your hardware order or automatically return your band. To request a device return, follow the 30-day return process above; tell us about any active membership so we can stop its renewal.

The device refund described above covers your reservation deposit, device balance, and applicable taxes. For a refund request relating to a membership payment, email support@muraband.com with your order or membership details. Nothing in this policy limits your statutory refund rights.